********** service

Dear Telkom, landlines ********** 250 and ********** 824 cables was ****** more than 6 mnths ago. We were advised at the time the Sales debt will be in contact, with alternative options as the cables will not be replaced. This never transpired, we took the initiative to call at the Promenade Branch whom advised they will contact us once a Fixedline lookalike device is available, 2 mnth later no call and no evidence of our query and request. Next, let's try Somerset Mall branch, spoke with Jade. Emails forwarded back and forth, regarding the application. Until 2 mnth ago, our emails has been unanswered let's not think ignored. Numerous calls, hours spent trying the call your sales department, speaking with the consultants being told a Different story Everytime we called (one would at least expect two consultants to have the same story at same time, alas NOT) Now almost December, we are still sitting without any sort of communication device, yet merrily paying our account on a monthly basis. SURELY A COMPANY OF TELKOM'S MAGNITUDE, shud have at least have one component person to assist with a lowly Fixedline lookalike device. The hours and frustration spent on this device, is actually laughable, cause the alternative is? Unfortunately no alternative is available as Telkom has the monopoly of the telecommunications market in South Africa.