********** LTE service

Telkom LTE service is down or degraded way too often. This negatively impacts on my wife’s business. I am tired of phoning (almost every weekend) regarding this and the agent either not knowing about the problem, or unable to do anything. I am paying for a service and I am not getting the value that I should. I want to move to another ISP. I am assuming that Telkom will allow me to cancel my LTE contract WITHOUT penalties due the unacceptable service levels that they are providing. Am I right? Can you confidently tell my that the LTE service will have an uptime of 99.9% going forward? If not, I think we have some admin to sort out.