********** Customer Services And Assistance

<p>Called Telkom mobile to sort out my issue for 3 months now and yet it is still not sorted out. My account had been suspended and a total of R2832 needed to be paid which was done and the line was not reinstated. It’s been 3 months now and I am still waiting. I have continuously been calling Telkom and all they do is open case after case which is never dam resolved. I called up again today and spoke to a consultant by the name of Plani Nblotu which is absolutely terrible at his job... he provided customer services that was very poor and had an extremely bad attitude, he also laughed as if this is a joke. Asked for his manager, it was advised that he doesn’t have one, then puts me on a never ending hold to verify something..... Employees at the call centre are absolutely pathetic. Either the training provided is extremely poor or the recruitment process is terrible to consider employees like Plani at your business. Even your call centre team leaders/managers who I speak to are useless, they promise the world but deliver nothing. I have been promised call-backs about the cases logged but guess what they don’t even call back. When I follow up they say they have tried calling and open up more cases (I easily have over 20 cases logged but still not sorted out). This was the last call I will ever make to Telkom, I will now be moving onto legal action to Telkom has I am been billed for services that I do not have and also beating me around the bush all the F'ing time!!!!! I will be suing Telkom and taking this up to the department of trading and industry of South Africa. In total I have spent weeks on the phone with Telkom which was precious time wasted….. So many people have been complaining about Telkom services but no action is taken so it’s about time someone takes matters into their own hands.</p>