********** customer service department.

Telkom Mobile seems to be going from bad to worse every month, I have been having endless problems with them for months regarding internet connect and now this month seems to be the cherry on the cake. I paid my bill on the 1st of Jan, due on the 5th. The 11th comes around, I get a message, informing me my line is suspended. I call the billing dept, they tell me my payment is not reflecting and I need to send proof, fine, I login to my internet banking obtain pop and call back to find out where to send it. This consultant tells me the payment is reflecting from the 5th( what the other consultant saw, nobody knows), he explains that I'm in credit on R173 and does not know why I have been disconnected, he advised will escalate and I will be reconnected within the next day, close of business on the 14th, still not reconnected. I call through again, this time I'm told I'm in arrears of R83, when asked what happened to me being in credit, I'm told the previous consultant did not calculate properly (what are they calculating, it is not the stone age, we have technology that calculates the balance for you). Needless to say I'm not happy but I need my line reconnected so I pay R85, low and behold, guess what the next consultant says, I now own R1500. Where the F*** does R1500 come from? Today is the 17th and still not reconnected, consultants refuse to put me through to team leader or manager. I am been held ransom as there is no way out of my contract and am not receiving my services. If you value your SANITY... STAY AWAY FROM TELKOM.