********** Customer Service

I've recently upgraded my contract and I'm sincerely regretting it.

Two of my phones (one for my wife and the other for my daughter) have their CLIP disabled. Every call they receive is listed as an 'Unknown' number. I've spent a ridiculous amount of time on the phone trying to sort this out.

Your call center agents are sadly not customer friendly. I was told each time I called that I would be called back and yet this never happens. One of them Patrick, just told me that there is nothing they can! How do you tell a customer there is nothing you can do to help them? Why does the call center exist in the first place?

It's a simple CLIP that needs to be sorted out; please do your job.