********** customer care @Telkom

The Telkom call centre's Service is absolutely ********** I've been in communication with those people for the past 10 days and my issue is not even close to getting resolved. No one in the CallCenter department wants to take me to a point of escalation or manager to try to maybe sort out my issue. I'm absolutely livid with the level of unprofessional behaviour of the people working in the CallCenter

Just a few responses from the agent: I had agents telling me they have to catch the bus a few said the knocked off they need to leave They are not allowed to forward my call to the manager or supervisor There is no supervisor on the floor I'm working from home This one killed me, I have to go to the toilet this are the many excuses that I'm getting from Telkom agents imagine. Not sure if it's because I'm a young black man, could this be the reason for my issue to not be taken seriously? Can someone please urgently assist, this is out of hand!!!!!!!!!!