********** application gone wrong!

I have had a **********, bizarre experience with Telkom. On 9th July 2018 I app**** for a phone line plus the internet for our new mechanical workshop in Brentwood Park, Benoni, via their website. My application was rejected due to a signature discrepancy. I fixed that up and resent the application. I was then told the application was rejected a second time due to our company not having their own bank account, but rather our account is in my husband's name. I was told to reapply for a residential line and NOT a business line. Meanwhile 2 days later the courier arrives with what is called a Look Alike phone and plugged us in. Confused, I asked how come I have a phone with a big arial sticking out, but my application has been rejected? I phoned scores of times to get answers from the lady who assisted me in the beginning, but she told me to basically go away as she'd done her part of the application. Excuse me? And I don't have the internet! She tells me after the fact that there is no coverage for the internet and that she told me so. I deny that! Why would I go with Telkom for a phone only and not the internet for my business? And why was I getting a phone if my application was rejected? The phone was not activated for days and days as it was not on automatic activation. And why? Because there was no valid application form to go with the line! Meanwhile I went with Nepic who connected me within 24 hours with both a phone and the internet. Now Telkom are billing me every month and have received my second account and the phone is still unused in its box. I need to cancel this ******** of an application, but the lady who "helped" me with this application, Celine Dawson, is refusing to help me. Her manager, Jessica Nair, only took the facts from Celine and did not ask ME what transpired, and has told me to also basically take a hike. My argument is, if Telkom has no coverage for the internet in the Brentwood Park area, then why did Celine sell me a phone product? I had to call her about 50 times to get updates and to get help. She didn't bother to phone me ONCE during this whole ordeal. I am so angry that I am being billed thousands of Rands for an incomplete product I enquired about. Billing is telling me to fill out a cancellation form on their website, but I can't even load the bill onto my user name as it isn't recognised as belonging to me. Bizarre! I need someone from Telkom to phone me that isn't out to force me to pay for a service I didn't order. Nobody will help me with this!!!