Horific Service from a Team Leader of Zama Cele

<p>I called into 8ta's call centre and got through to Durban (AEGIS) . My enquiry was bassed on my wifes contract which was due for a cancellation...call got through to Zama and she could not give answers to the questions we had thereafter we requested to speak to a TL, She went away for about 5min then came back and said that her TL is busy... After demanding to peak to a busy TL we were then put on hold for over 30min. Then Luthando Ngcobo came to the phone after 40min and he had an attitude i did not tollarate then he promised to call me back and upto this day i am still waiting for his call back. This is dissapointing for somebody who is well s****ed on the importance of excellent customer service...there were 2 TL's on the floorwhen i called in last week and the other i did not speak to her namely Nokuthula Ngozo because she was also busy. Verusha the call centre manager had knocked off already when i called in because it was at night and i know he would have dealt with my query in an iffective and polite manner.</p>