Horiffic Customer Experience

<p> Their system is plagued with incompetence. I scheduled an installation for the 11th of April, after calling the call center on 3 previous occasions the previous week to confirm the installation date and time, no engineer pitched. I continued to call the call center 3 times on the 11'th all promising different times on that day that the engineer would pitch. After putting in another day of leave and having my call escalated, installation was promised on the 18th of April. Today (the 18th) no one pitches and I call the call center again. The engineer assigned to me is located in Kimberly and I live in Centurion. Being surprised by the level of incompetence of whoever designed the process, my call gets escalated again to the 21st of April. Why do you make it so difficult for customers to buy your products? Why don't you warn customers before signing up that this will be the worst customer experience they could get exposed to?</p>