HORIBLE EXPERIENCE

Good Day

I am writing this with great disappointment from Telkom more especially as I am a loyal customer ever since my late father who was a Technician at Telkom in Alberton. On the 12 April I lost my phone which I have bought at MALL OF THE SOUTH with a contract and I have also insured it as they advised me to insure it in case I lose it of it get damaged. But when I went there to claim I was told that the insurance is the third party and I must do all the calls/hustles myself which I wasn't informed when I took the contract/insurance meaning those people in that branch are selling lies to the customers. After a struggle of claiming and speaking to more than 8 consultants and even complaining on Social Media about the matter last week my claim was processed which now I am waiting for the device to be delivered, and not to mention that the same Telkom deducted their monthly fee combined with insurance end of April and May yet they didn’t bother to assist me. On Monday (31 May) I went back to the same store after work to do a Sim Swap and I was told that their system was offline from 3pm and I must go back on the next day, on Tuesday 1st June I went there again after work and I was told the same story, and to my surprise how can they just sit there for all those hours after and days without informing their Head Office. I mean come on we are CUSTONMERS and we are paying for these kind of services to still expect to bag the same people to deliver a quality serve. To make things even worse I deal with customer service where I am working and not to get the same treatment when I go to other places is not okay at all. I am not happy at all with everything I have experienced with Mall Of The South Branch.

My Email Address is ***