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Sean D

1 reviews | Active since Oct 2017

18 Oct 2017, 10:28

****NDOUS SERVICE

I've ordered a 4mb uncapped package from Telkom for R599 per month on 21 September 2017. I was told this would take 14 working days. It is now 18 October 2017, 20 working days later and I am still without internet.

I've called on 3 different occasions, 3 different days, and the response was that my address was not confirmed on the order. I've confirmed my address THREE times to THREE different agents and was assured that it was rectified and that installation would take place.

As you can guess, I received no further communication so I then sent an email to the escalation centre and was told I would get a response in 48 hours. I have not received a response after 48 hours so I emailed again and then was told that my order is now cancelled because of "technical constraints"

This is unacceptable as I've already waited beyond the 14 working days and now I'm told I need to take out a new order and probably have to wait another 14 working days!?!?

0
Replies (4)
Telkom
Telkom's reply24 Oct 2017, 11:39
Official

HI sdaniels91

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task or team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Telkom
Telkom's reply24 Oct 2017, 11:46
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Telkom
Telkom's reply24 Oct 2017, 11:46
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

SD
Sean D's update24 Oct 2017, 11:53
Reviewer Update
Hi, Thank you for your response. Please can you confirm WHEN this will be done as it's now been more than a month since I've placed the order. My partner works from home and each day we're without internet it is costing us greatly. I spend so much money calling your contact centre for an update on my order and when I finally get through to an agent, they are so unhelpful. Please please please assist in this regard.