Hopeless turnaround time on fault report: Telkom

1. Fault ref 107CRZ170119 obtained 17th Jan 2019 2. No action to date 24th Jan 2019 3. Follow up on chat line cut off when I asked why there was a 'security' issue with fault report They wanted a whole lot of irrelevant data about business name etc all of which would be linked with the fault report no. 4. They also introduced a completely irrelevant distinction between residential and business services. The line is faulty and there is a fault ref - that is the only relevant information.