Hopeless, thieving Telkom.

I took out a contract with Telkom for the first time in 2014. A problem started at the end of 2014 where there was no limit set on my bill. That problem wasn't resolved and I was forced to continue paying without any refund. That problem was resolved early in 2015 where the max amount was set to R0 again. This was fixed for a few months but in June 2015 this limit was removed again without my concent. <br> <br> Since then I've visited Telkom offices numerous times but I've had no luck. Its been more than 4 months since I first raised this query and I still have no refund whilst my bill is still in excess of my contracted amount. <br> The person I was dealing with at the Centurion Mall branch is Dewaldt Van der Westhuizen who has been absolutely hopeless and useless. He always promises a lot but delivers nothing. My original query number is ***8. <br> It has been an unfair battle with Telkom and absolutely ridiculous. I dont know where to from here because I've been getting absolutely nothing out of the Centurion Mall branch.