Hopeless Telkom *****ing me over yet again.

So I had a new line installed for ADSL 4Mbps by telkom, tech showed up on friday and installed but line is only 1.6Mbps. Would have gone to exchange to check it out and never returned. I phoned call-centre on saturday where they tested the line (recreate port) and said they will look into it, today I phoned again to hear that nothing were logged, tests were done again and I should receive an sms from them. No sms so I phoned again and yet again the illiterate idiot I spoke to didn't log the call again. So again we start all over on a new line installed on Friday.<br> <br> So wish this ******* company get some competition on copper lines, but our ******* government won't allow that.