Hopeless TELKOM

Absolutely hopeless!!!!! No Telkom email for 3 weeks. Numerous calls to 10210 and 10213 have achieved nothing. Spent 2 and half hours in Telkom centre in Somerset Mall 64kms from here. Eventually they decided to log a fault which was confirmed by SMS. Received another SMS saying fault resolved. IT IS NOT!!!!!! Situation exactly as before. Net result. NO RESOLUTION. What is the next step????