Hopeless and no care attitude service

Why is Telkom service so layback and pathetic. I dont have internet since last week Wed 03 Feb 2021 and I am my child doing work from schooling and I am also Work from work. I have request for upgrade to the 10mb package from my 4mb existing package and instead of assisting, they disconnect my ADSL. I have the following Ref numbers: ***; ***0 and ***1. Telkom's delay in reinserting my ADSL line is affecting my child and my work from home duties and seems like telkom has a no care attitude.