Hopeless

I know that most people have experience some form of bad service with telkom. However ive had a good experience for almost two years now. Up until i needed to relocate my ads l line. Now there is no port available for me to use. Or rather they stating for almost two months they are investigating if there is. Problem is that they can not cancel my line either without penalties so that i can take a different solution. Honestly getting help from their call centers is impossible and going in to any store is the most unfriendly and dont care attitude people ive seen in any service industry. It literally feels like im stuck.