Hopeles Service From Telkom

Since November 2015 I have been having problems with my ADSL line.Telkom to date has not provided suitable resolve. Even after communicating with one of the high level executives at Telkom I do not seem to get any suitable results, Their technical staff do not keep appointments, and when they eventually pitch up still do not get the problem resolved. I have a 4 Meg line for which I pay timeously, that Someone at Telkom has decided to downgrade to 2 Megs. Telkom should rather be known as a \Non Service\" Telecoms provider as that would more suitably identify the incompetence one has to endure with when dealing with any \"Hellcom: staff<br> As if it was not bad enough that they cant ever seem to get the speed on my 4 Meg line right, I now have to deal with an intermittently down 2 Meg line. To top it all off, I now have to call their call center myself, and waste in excess of an hour to get an agent there to understand that the line is meant to be at 4 Megs, and probably find out that he/she doesn't have the authority to fix it. I guess this is probably their Highest level of service, and can only imagine how much worse it can get from here"