hope this will get their attention

telkom called me to offer a media pad 7, after a week received the device, while waiting for the sim card to be registered found that the sim pins weren't reading the sim card eventually got hold of someone to explain that to me, sent it in for repairs where their courier services collected only the device, i have been debited and its over a month now, i heard many different stories which i left and just called back for progress every other day, so freakin ****ed because now the notes on the system is THAT I NEVER SENT IN A PROOF OF PURCHASE!!! can you guys be anymore pathetic than this! cant even get hold of the branch at southgate and call center agents aren't any more helpful, WHY THE HELL DO YOU GUYS NOT MAKE NOTES WHEN I PHONED IN THE FIRST DAMN PLACE!