Hoodwinked by Telkom

I logged a technical call on 8/10/2019 because i cannot connect to BOTH my wifi routers being told that turn around time is 72 hours.10 days later 18/10/2019 i call to be told my case was not assigned & will be escalated. Called again on the 21st & then only was a tech assigned, but they will escalate again & told that i will receive a call in 24 hours. no call received so i called back on the 22nd & received the same story. today 23/10/2019 i receive an sms to notify me that my case has been resolved, but i did not receive a call and no tech came out to my home. i called again today & a very helpful gentleman Clifford Mohale after investigating said the note indicated that i can connect 'i wonder to who's devise" said he will assist by contacting the tech dept. my issue is that my case was "resolved" but i was not contacted and guess what I STILL CAN'T CONNECT!! i am paying for a service that i cannot use, data will be expiring on 1/11/2019, but my deduction will go off as usual. this is ridiculous service & i will deter ANYONE from taking out a contract with telkom. i feel like i have been hoodwinked!! TOTALLY DISSATISFIED with this service.