1 reviews | Active since Mar 2013
Honour Imp**** warranty
<p>Please i do not need another reference number.</p> <p> </p> <p>This is your standard answer: “Please be assured that this matter has been escalated to our Repairs Team, feedback will be provided.</p> <p>We apologize for any inconvenience caused.”</p> <p> …BUT I’m waiting weeks already… (1.) I ASKED FOR A WARRANTY ASSESSMENT…and if it is a latent defect you must please replace my device (Imp**** warranty on new device …CPA section 56);</p> <p>(2.) ARE YOU CREDITING MY MONTHLY FEE FOR AN INCONVENIENCE CAUSED BY YOU?</p> <p>How long must I waiting for answers to the same questions….If it is NO to both you must give me reasons because this is way pass ridiculous and unreasonable.</p> <p>Are you telling me nobody …not even one person in your company can make the call based on CPA??</p> <p>SINCE 27MARCH 2017 I’M WITHOUT A HANDSET…AND NOBODY IS ADDRESSING MY CONCERNS!!! </p> <p> </p> <p>Just give me answers to both questions...your Repair Teams might need the assistance of your legal team...because you can take forever to rectify 2 simple issues!!</p> <p> </p> <p> </p>
That was all good and well a few weeks ago, but they not responding; are they also accountable for crediting my monthly fee?
That was all good and well a few weeks ago, but they not responding; are they also accountable for crediting my monthly fee?
BIG *********** HUSH: imp**** warranty
It is weeks and still no answer regarding my two questions; Imp**** warranty if new device becomes defective with 4months (Of 6 month imp**** warranty period)...latent defect ..I asked for a replacement but it seems you still want to bully me into taking a repaired device (MY CHOICE IS REPLACEMENT...CHECK JOBCARD).
2.) ARE YOU CREDITING MY MONTHLY FEE?
I THINK IT IS ********* AND DISCOURTEOUS IF YOU ASK FOR GUIDANCE AND NOBDY BUT NOBODY RESPONSE TO YOUR CONCERNS....THERE IS ABSOLUTE SILENCE....
THE POINT IS THE PROBLEM WON'T DISAPPEAR UNELESS SOMEONE ADDRESSES IT...The CPA is there to guide us, but this is beyond preposterous and unreasonable.
YOU JUST NEED TO GIVE ME ANSWERS ON BOTH queries, and if it is NO you need to motivate why please. I'm not asking for a favour or anything *******...you must just let the CPA guide you. If you can't find a new replacement S6 then S7 is its replacement if i understand the CPA correctly.
You have my email and reference number; as well as my ID....what is the hold up?? WHO IS ULTIMATELY IN CHARGE OF YOUR REPAIRS TEAM....IS IT A REALLY PERSON,,,does he or she need guidance to make a decision and does the question of crediting my monthly fee also falls within their sphere of decision making??
BIG *********** HUSH: imp**** warranty
It is weeks and still no answer regarding my two questions; Imp**** warranty if new device becomes defective with 4months (Of 6 month imp**** warranty period)...latent defect ..I asked for a replacement but it seems you still want to bully me into taking a repaired device (MY CHOICE IS REPLACEMENT...CHECK JOBCARD).
2.) ARE YOU CREDITING MY MONTHLY FEE?
I THINK IT IS ********* AND DISCOURTEOUS IF YOU ASK FOR GUIDANCE AND NOBDY BUT NOBODY RESPONSE TO YOUR CONCERNS....THERE IS ABSOLUTE SILENCE....
THE POINT IS THE PROBLEM WON'T DISAPPEAR UNELESS SOMEONE ADDRESSES IT...The CPA is there to guide us, but this is beyond preposterous and unreasonable.
YOU JUST NEED TO GIVE ME ANSWERS ON BOTH queries, and if it is NO you need to motivate why please. I'm not asking for a favour or anything *******...you must just let the CPA guide you. If you can't find a new replacement S6 then S7 is its replacement if i understand the CPA correctly.
You have my email and reference number; as well as my ID....what is the hold up?? WHO IS ULTIMATELY IN CHARGE OF YOUR REPAIRS TEAM....IS IT A REALLY PERSON,,,does he or she need guidance to make a decision and does the question of crediting my monthly fee also falls within their sphere of decision making??