Honor SA & Telkom

I purchased a device from Telkom in June 2025. The device stopped working in December 2025. An Honor 400. The device switched off of its own accord. The next day immediately after the device switched off I returned to the store as the phone was still under warranty. A consultant checked the phone and had stated the phone was in good condition. I received the phone back today from the same store after it being deemed out of warranty due to damages now added on in 2 different damage reports each report had an added damage to a phone that was brand new. I rejected the quoted amount due to it being unrealistic that the damage had been so severe and what was stated is not possible as nothing was wrong with the device prior to it switching off. The phone was taken apart and delivered to me in that state it was left taken apart. How is this customer service? I have been without a device since December 2025 and am still without a device and still paying the contract. This has been such a disappointing experience and I would not recommend Telkom to anyone taking out contracts. There is no proper way to communicate with anyone as the store merely refers you to a number to dial where you wait long periods and have to then deal with rude consultants. I cannot simply cancel my contract due to the fact that it is a 36 month contract and I had taken out a double deal. I am really dissatisfied with this service HONOR SA and Telkom as a service provider.