Homecloud solutions - Telkom

I have found a company by the name of Homecloud Solutions that sells wifi routers on cash or contract. You complete an application form online and then they advise you if your application has been approved or not? The sale process was flawless like most companies, however the after service are horrible.

Worst homecloud wifi service ever This is the Worst wifi company I've ever seen.

I have joined homecloud in 2017. Since then i have had about 4 times whereby i struggle to get services from them.

This year 1st of Jan my signal switched off after many attempts to reach them i reversed the payment and the same day i got a email stating my account is arrears. I rep**** that due to me paying for something im not receiving and cant reach anyone i reversed the payment.

If they fix it i will deposit the money so they never fixed it.

1st of Feb they made a deduction again from my account and i had signal until the 7th of Feb.

Then there goes my signal again. I have sent emails to all their email addresses and yet they never phone or fix my signal problem

So today i tried my luck again and phoned them got a lady who andwered the phone. She logged into my account and took a message regarding my problem and said someone will phone me back.

I waited till 12h00 and phoned them once again.

The same lady answered and logged into my account and didnt know anything of my first call earlier in the morning.

Then explained to me that they rent out my data package and they are waiting for telkom to give them an answer regarding the signal problem.

I then asked to cancel my contract as i dont get the services i pay for so she transferred me to a Natasha who then said i will have to pay for the cancellation as it is me who wants to cancel.

I feel that this is unacceptable as i pay for something which I don't receive. They are in breach of their own contract but i have to pay a cancellation fee.

I would like to move to Telkom directly? Is that possible? Sick and tired of fighting with these people and getting no feedback. My account is being debited each and every month and I return the debit order as I am not getting the product? If I do not get answers I will take it further?