Homecloud Solutions - Telkom

I have found a company by the name of Homecloud Solutions that sells wifi routers on cash or contract. You complete an application form online and then they advise you if your application has been approved or not? The sale process was flawless like most companies, however the after service are horrible. The router was delivered to my house without a call to say that my application has been approved or what the next step would be. I found that it is a Telkom sim card and started to install and set up the router. After a few days my 5 GB were depleated, I found this shocking as it was not used for any downloads. I started to query the account and found that I cannot track my own Telkom account as it is on someone else's name? This was a shock to me, they kept on debiting my account but once I wanted to connect to the wifi it will give me a Telkom message that the data is depleated, then data was loaded on the first of eaxh month and two days after will be depleated? How is this possible I use less data on my mobile device and use it more often? I have queried the account several times and still no answer they just ignore my emails. This company is based in Durban and representing Telkom. I would like to move to Telkom directly? Is that possible? Sick and tired of fighting with these people and getting no feedback. My account is being debited each and every month and I return the debit order as I am not getting the product? If I do not get answers I will take it further?