Home wifi

Utterly poor service. My home wifi has been down for almost a month now, the told me that it was an area fault on the cabels which i understand. I called last week Wednesday or Thursday and they told me that the assigned technician gave over his work to another technician (poor workmanship) and that the new technician - who received the job at 7:30 that morning still has not recognized the work! Now i found out yesterday that my line i completely dead because someone damaged a cable and the guilty party told the technical team that my line was connected to another area just so they dont see the mistake he/she made. Totally pathetic!! I would advise anyone who is planning on making Telkom there service provider to go elsewhere and avoid dissatisfaction!