Home Premium Plus - DSTV Explora not delivered

In January 2015 I was contacted by the sales centre and I agreed to upgrade to the Home Premium plus package for R899 per month for 24 months , and a DSTV Explora would be delivered to my door! I was also advised a technician would assist in installing and setting up the new system - no technician!!!<br> It is now November, and still no Explora has been delivered. I have called 10210 numerous times, often holding on for nearly an hour before a consultant answers. The reply...... no stock of the explora!<br> As 10 months have now passed, I highly doubt I will get the promised Explora. Telkom needs to credit my account with the cost of an Explora that I can purchase myself.<br> I again tried to call the 10210 centre today to also ask for assistance with the products sent - no reply!!!!