JS
Jacques S

1 reviews | Active since Jul 2011

03 Jun 2015, 07:53

Home phone not working since April

My home phone has not worked since mid April this year. I have logged several calls and escalations with Telkom to no avail. They simply close the call while my phone line remains broken. <br> <br> It ranges from completely dead (no dial tone) to scratchy (noisy) with no internet service (ADSL).<br> <br> The problem is worse after rain, the problem is not on my home connections but with Telkom's equipment.<br> <br> Here is just a sampling of my ONLINE faults reported during this time:<br> <br> 27AEK010615 No ADSL/POTS service Open Mon Jun 01 11:15:16 SAST 2015<br> 11CEK080515 Intermittent Connectivity Closed Fri May 08 08:06:08 SAST 2015<br> 62CEK070515 Intermittent Connectivity Closed Thu May 07 10:20:29 SAST 2015<br> 95CEK010515 Intermittent Connectivity Closed Fri May 01 19:23:05 SAST 2015<br> 5CEK010515 Intermittent Connectivity Closed Fri May 01 08:04:21 SAST 2015<br> 5CEK230415 No service Closed Thu Apr 23 06:23:46 SAST 2015<br> 7CEK140415 No service Closed Tue Apr 14 07:38:05 SAST 2015<br> <br> <br> The only technician that made contact with me is Johan from George, his number is ***. I have left several voice messages on his phone and he refuses to call me back - has zero respect for customers.<br> <br> I am at my wits end with this.

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 09:27
Official
Hello jscholtz,

We regret to hear this.

Be assured one of our Technical Support Consultants will be in-touch to assist in resolving this for you.

Apologies for any inconvenience this might have caused.

Ref SM115349.

Regards,
Didi Guma
Telkom Social Media Team
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