1 reviews | Active since Jul 2011
Home phone not working for a month, no service
I have been without a functioning land line with Telkom for almost 4 weeks now.<br> <br> Each time I log a fault they simply wait a few days and close the call, all while my phone line still fails to function. I don't get a dial tone, the line is simply dead. For a brief while it may function correctly, but it will break every 30 minutes or so.<br> <br> I believe I have logged over 4 calls now, and I have yet to have had anyone come to look at my problem. What makes matters worse is that somebody called to make an appointment with me yesterday and did not show up, after I waited the entire day. Today I also got a call from a Johan, saying he would visit me after going to one other client - that was very early this morning and I have yet to see him arrive - pathetic!<br> <br> Telkom has no respect for its customers,has no professionalism, and my service is non existent. I have logged several 'escalations' and nothing has happened.<br> <br> I am at my wits end - I just can not believe the disrespect Telkom has for its customers.<br> <br>
We understand why you wanted to bring this matter to our attention.
Please note that your query is being attended to and we will contact you and assist further with your query.
Your reference number is SM108935.
Regards
Basani Baloyi
Telkom Social Media Team
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We understand why you wanted to bring this matter to our attention.
Please note that your query is being attended to and we will contact you and assist further with your query.
Your reference number is SM108935.
Regards
Basani Baloyi
Telkom Social Media Team
***
