Home landline and ADSL cancellation

<p>I have been trying to cancel a home landline and ADSL since April 2016 and still have had no luck. i no longer reside at the address where this line was installed. All my paperwork has been submitted to the service cancellations department, I have received numerous referance numbers from various call centre agents everytime I phone in to check the status and everytime I can get told the same answer 'Unfortuantely the system shows your line is still active, I will escalate the situation to my team leader.' When I ask to be transferred to the team leader, the answer is that, that can't be done! At the end of May 2016, I received a letter stating that I had been handed over to Telkom's debt collection agency for not settling my account. After numerous discussions with them and them confirming that once the outstanding 30 day amount had been settled my line would be cancelled. The amount was paid and my line is still active. 5 months on, I am still receiving monthly invoices with accumulating statements....no word from Telkom on any status update. I am exhausted of being told the same story when I phone the call centre daily and am deeply annoyed that this is taking so long to resolve. </p>