Home Fibre / Call Centre

I have been pushed pillar to post on getting fiber installed. I had an order, but they had the address wrong (221 instead of 222) so on installation date, this was amended and went back into the queue. Now that its the new date, and holding for over half an hour (unacceptable) while I could hear people laughing and joking in the background, while my airtime bill went up, I have finally received the information for the technician, that I am unable to get a hold of him....

I have been so nice and understanding, but to be pushed from pillar to post, costing me lots of money on calling their call centre, and to not be able to get hold of the technician is unacceptable. Its really poor in fact, and I am not happy.

The fact that initially my address was wrong on the order, but not on the system as my address, is ridiculous. Nevermind the hours of time following up, the endless holding and the fact I cannot reach the technician is beyond ******* guys.

Nevermind that I'm not getting the sms notifications on the installation dates. I had to call in to be told "its being done tomorrow".

This is the second time I have arranged for someone to be at home, and if it doesn't happen today, what is telkom going to do about it? Make me wait until its convenient for them again? Not cool guys, and not a good start to a client relationship.