1 reviews | Active since Sept 2016
Home and ADSL line cancellation
<p>Telkom reacted efficiently indicating that my matter had been escalated to the relevant department post my HP complaint. I also received an email from Zulfah indicating that my matter had been dealt with and my invoices all backdated to my original request, ref # ********** 69A. I only needed to send in my latest invoice as a referance, which I did on the 22 September. I have now received an invoice for September with an amount in the region of R5300 still owing. I am HIGHLY annoyed and irritated to say the least, that my matter has STILL not been dealt with.</p>
I have received a reply from Telkom re my line cancellation below:
Thank you for making contact with us via the Hello Peter platform,
Kindly note your credit has been passed on the account and has been back dated the dispute reference number logged was ********** 5,
The final balance on the account which needs to be settled is R 1258.58.
Regards
GS
As I have no direct contact with anyone at Telkom and get shunted from pillar to post, I am writing to confirm that I will not be settling this outstanding amount as I was told that when I settled with Telkom's debt collection agency in May that the amount settled was the only outstanding amount and once settled the avvount would be closed. Therefore, I will NOT be settling and giving Telkom anymore of my money!
I have received a reply from Telkom re my line cancellation below:
Thank you for making contact with us via the Hello Peter platform,
Kindly note your credit has been passed on the account and has been back dated the dispute reference number logged was ********** 5,
The final balance on the account which needs to be settled is R 1258.58.
Regards
GS
As I have no direct contact with anyone at Telkom and get shunted from pillar to post, I am writing to confirm that I will not be settling this outstanding amount as I was told that when I settled with Telkom's debt collection agency in May that the amount settled was the only outstanding amount and once settled the avvount would be closed. Therefore, I will NOT be settling and giving Telkom anymore of my money!