Home ADSL/Wifi no repairs

So i sent Telkom this e.mail 2 days ago. Day 16 and still no satisfaction???? I am appalled.

Sir/Madam

Complaint regarding: Home ADSL Uncapped Internet Wifi

I am so exhausted complaining and quite frankly absolutely fed up dealing with Telkom. Today I resorted to using some very vulgar language and I also raised my voice and blood pressure.

I have been calling your call centre, 10210, speaking to random call centre agents everyday since the 26/12/2017.

Officially a technical fault was only loaded by one of your agents on 28/12/2017.

Despite contacting your agents upto twice a day everyday for the past 13 days, no one has been able to assist me to simply get a technician to my residence to resolve my problem. I was told by several call centre agents that they cannot give me a turnaround/appointment time. Then last week one of your agents said to expect a technician on Friday. I took the afternoon off work in anticipation of the technician to arrive. No one pitched. My day job is Customer Relationship and Service Manager at a national company.

I am also a part-time freelance writer. So over the last 2 weeks I've had to use my cellphone, using MTN data, to do all of my research. That data cost me R160 per gig. After spending R320, I could not afford anymore data. In the hope that Telkom would honour their commitment to send a technician out, I put my research on hold. I have since foregone the opportunity of making an income of R$$$ per article for 2 clients. This is a bad reflection on me.....Telkom is ruining my reputation as unreliable.

Today I spoke to a Supervisor, named Indeerin. He did not even attempt to rescue the relationship and just told me to e.mail cancellations. He also made a very patronising remark to the effect that I can send this e.mail to your department and if I'm still angry I can go ahead and contact the CEO. The disgusting thing is also that I spent 21 minutes 55 seconds to get to speak to him.

I demand and expect that Telkom will now re-imburse me as follows: MTN Data R320 Loss of income R$$$ (cost of only 1 article) Income opportunity foregone: R$$$

In addition I want to have nothing to do with your company, so cancel my service with immediate effect. Also, I refuse to pay for January as I haven't had even 1 days connection. Ensure that the debit order is cancelled with immediate effect.

I am expecting a phone call back from your department with feedback to my reimbur*****t and cancellation confirmation.

Regards Zulayka Bhyat