Home ADSL - Shocking Service

I app**** for ADSL on the 29/07/2017 and received sms's welcoming me to Telkom. I heard nothing more for the next 2 weeks and then received a phonecall from a Telkom technician one morning saying that he was on his way to my house to set up the ADSL. I told him that no-one was home that day and that he would need to arrange a date in advance, which did not go down well. The same technician then called me later that day to tell me that he had checked the lines and that the ADSL line to my house was damaged and that it needed to be repaired before he could do anything further. Since then I have had no feedback and have called the Call Centre on at least 3 occasions. I called 10213 on 04/09/2017 and was told that my order was being escalated (Ref: ********** ), however when I called the Call Centre this morning I was told that I would just have to wait until the line was repaired. No dates provided and no-one to follow this up with!!! This is unacceptable.