Holding Pool Request since Aug 2019,still not resolved.

*** Holding pool for Afrihost

---------- Forwarded message --------- From: carrie.geral <***> Date: Fri, 03 Apr 2020, 16:22 Subject: *** Holding pool for Afrihost To: <***>

27 Dec - Thabile in Billing. Requested put line in holding pool . She transferred call to Sales. Spoke to Nosibusiso in Sales. She said no. Billing to do it. Transferred back to Billing. Spoke to Nombulelo in Billing. She sent request per email on my behalf to put in holding pool for Afrihost. 22 Jan - Lindiwe who said request by Nombulelo made on my behalf still active for holding pool for Afrihost. Ref 436438. 7 working days. 30 Jan - Cindisa. Came accross as dumb. Put through to Processes. Spoke to Portia. 3 Feb - Nomxebo. Said 3 days. In holding pool. 6 Feb - Telkom guy came around to install internet. I said want Afrihost not Telkom internet. He said he doing what his boss ordered him to do. He called his boss. He did something in his computer. Can't connect anyway. I insisted NO Telkom internet. I want Afrihost. Telkom guy left. 7 Feb - Evelyn. Dumb. Stupid. Got cut off. 7 Dec - Tembisa. Went through system. confirmed Nombulelo put request for holding pool for Afrihost. She does not know why Telkom internet installed. Cancelled Telkom internet on system. 17 Feb - Sekile. Requested Telkom correct my bill. Do not have Telkom internet. Account rectified. To pay R305.60 for my normal line plus calls. Credited other charges. Ref ***1. asked again about holding pool for afrihost. 20 Feb Thozama Vanda. Explained to her. Why not releasing line to Afrihost? Put me through to get supervisor Sicelo. He assured problem escalated. 22 Feb - Vukani said matter at Retentions. 26 Feb - Sinenhlanha at Billing said must speak to Sales. Spoke to Nophalo at Sales. She said no. Must be for Billing. Spoke to Nonsekelo at Billing. Explained. Said to speak to Technical. Spoke to Busisiwe at Technical. She said still with Retentions. 2 Mar - Nomazwanga. Explained. Call cut. 2 Mar - Watcha said must speak to Sales. Spoke to Zandile who said escalated as well as put email through. Also spoke to get supervisor Viyonga Masonga. 7 days to resolve. 4 Mar - Nomazangwa. Cancelled service again. 17 Mar - Sandiso tried his best to cancel charges on system. ***. Put me through to supervisor Wayne. He escalated matter and said cancellation of Telkom internet service which I never had or ordered would be effective 2 April as per system. He cannot change that order. 2 Apr - Fikile at Billing said I have only landline service. Put me through to Technical. Spoke to Sinothando at Technical. He confirmed I have only landline and no other services. Afrihost can use. 3 Apr - Nandi at Tecnical referred me to Sales. Vulela at Sales said to dial 10213 option 1 then option 3. Voice said closed till after lockdown.