AK
Andre K
1 reviews | Active since Oct 2017
20 Oct 2017, 14:38
Holding pool
On 12 September 2017 we instructed telkom to place our line into the holding pool. We have completed the document online followed by an email with an ID as requested. We then recevei ed a confirmation email that says that they will attend to this within 21 business days... I am not sure how long the bussiness days in telkom is but the 21 day threshold is long gone.
We have tried all their numbers to try and find out how far this process is but to no avail...You get send from this department to another and then you get told that those people dont havd a number and only work on email...
I hve spent over 45 minutes holding on for people to talk to on the customef service line... Please get someone to call me tk sort this out... I cannot believe that in this day and age that wd still have this kind of pathetic service..
Urgent attention required
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
25 Oct 2017, 13:16H I ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply25 Oct 2017, 13:16
Official
H I ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 Nov 2017, 10:23Hi ***,
Your ADSL service is now in the holding pool. Please make contact with you ISP within 5 working days to have them take over the ADSL service. You will still be liable to Telkom for the voice line.
Thank you
Regards
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply13 Nov 2017, 10:23
Official
Hi ***,
Your ADSL service is now in the holding pool. Please make contact with you ISP within 5 working days to have them take over the ADSL service. You will still be liable to Telkom for the voice line.
Thank you
Regards
Rafeeqah
Telkom Social Media Team
Best regards,