Holding only to be hung up on!

I have had a few dealings with Telkom today and since no one could give me a clear indication of the problem they transferred me to their sales department, after being on hold for over 10 minutes, the line is then dropped.<br> A fault is logged with the technical support team but no one can tell me what the problem actually is. Their service is slow and this is not the first time this problem has occured.