Holding on the phone for over 13 min!

Item: Telkom
Rating: 2
Author: Letlhogonolo M

Earlier today I tried to convert my airtime into data. The self service option to convert my airtime into data was not available then I waited over 13 minutes on the phone to speak to a consultant until I gave up! What a useless organisation!

Helpful (0)

Replies (1)

Telkom's replyOfficial

28 Feb 2015, 18:59

Hello lmeko,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM92938.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply28 Feb 2015, 18:59

Official