HOLDING ON FOR OVER TWO HOURS

i called 20/07 Telkom cust serv and was advised that my line was suspended and i should call billing between 8-5. I called this morning at 8.30 and was on hold from pillar to post till 11.15 which is over two hours . I was advised by billing the line is susp i need to go to sales they will reinstate. I was then transfered where the line disconnected after 45 min. I called back spoke to a Ralf in sales advised that only retention's can reinstate. Was transferred to them but again line got disconnected . I eventually spoke to a linda Nkigha and was a floor manager keep on saying the line is cancelled but the more i explained to him the line is still working then he said i should speak to retention because he cant reinstate i mean after 30 min an a call where i stated i need the line reinstated all he wanted was to tell me the package don't exist , i told him im well aware of it but i was told by billing and sales it can be reinstated as im a existing client he then transferred me to retention . Spoke to Didi Mekwa who advised line is cancelled and all he can say is that i was given wrong info. i would like to know if this line can be placed back on old package