holding on for over an hour with ****py assistance

I placed an order for the LTE special Telkom were running over two weeks ago. I have been phoning them to check up on progress weekly as they do not seem to have the common sense to call customers when a problem arises. i held on last week for over half an hour to change the banking details that they had, the operator assured me that he had changed the relevant details and my service would be activated, when i called this morning i firstly held on for 35min for the operator to tell me she could not assist or transfer me to anyone who could. I then called 10213 and have been subsequently holding on for 1hour 6 min with the operator coming and going for the last 15 minutes. This is ********** service from Telkom. People in call center seem to be untrained and unprepared to be of any real assistance when they can't seem to understand the problem.