Holding for 35 minutes & still no answer

What a joke. How can you be on hold for 35 minutes and still not be answered. <br> Surely a company like this ensures a certain level of service / answer time?! <br> Shocking! <br> <br> I logged a fault on 19/01/2015, and they say they have a 2 day turnaround?! <br> Fault still open, and no one has got back to me on it, at all!? <br> 2 working weeks?! <br> <br> Reason i am logging faults / phoning is because i pay for Fastest ADSL (10MB), and my speed at home is between 2-3.5MB (if i am lucky). So not sure what we are paying this monthly subscription for, if they cant deliver?! Need a refund and to downgrade my line, as clearly i am paying for nothing?! <br> <br> Shocking service, but nothing new from Telkom...<br> Now 40 minutes and still on hold!