Holding for +10Minutes each time

I called Telkom to inquire about installing Wi-Fi at my place. i called the number 10210. Vuyo was helping me but she made me hold for more than 10 minutes in intervals, she would ask a question for 30 seconds and make me hold for more than 10 minutes. its been 43 mintes now and i am still holding just because she cannot find my address. Telkom, Educate your people on name changes, Musina was Messina before. im so fed up i dont think i want the Wi-fi anymore :-(