MR
Marlise R

1 reviews | Active since Nov 2012

14 Mar 2016, 11:05

HOLDING A MINIMUM OF 5MINUTES FOR THE CALL CENTRE

The call centre at Telkom is useless!!! They do not answer the phone and when you get a hold of them eventually, they always transfer you to another department where you hold once again. If they answer you are lucky. I have tried Telkom chat online, but they do not respond and you get logged off automatically! I have tried that they phone me back as advertised on their website, but they do not respond!<br> The most useless service provider and I do not know why they pay their call centre employees if you can never get a hold of them!!!! This is really frustrating!!!

0
Replies (1)
Telkom
Telkom's reply14 Mar 2016, 13:34
Official
Hello Unhappycustomer1,

This response serves as confirmation that your query has been received.
Your reference number : SM212739
A consultant from our team will be in contact to assist with the query.

Regards
Telkom Social Media Team.