HOLD FOR 2 HOURS THEN GET CUT OFF TWICE!!!

This is an ongoing thing with Telkom as i had this problem last year aswell. We are a business whereby all our telkom lines are not working. I have called 10217 to log the call. I have been holding for 2 hours and the phone cuts out. I then called *** and the same thing happens. Can someone please assist as we need to get these lines sorted out. Surely Telkom cannot be that bad that there is so many people phoning for fault reporting.