Hold for 1h30 and transferred me to end

I was on hold for 33 minutes because there were no options to not go to technical support. Then they sent me on to finance once I said I wanted to cancel my account. I then waited another hour. I explain I'd like to cancel the account because Afrihost needs to take over the line. I have phoned them and this is what they said I need to do. It was a 12 minute call with Afrihost. She then said I must not do this and phone Afrihost to take over the account first. I have tried this before months ago and it did not work then. She then transferred me onto the cancellations department but it's 18h00 and they only take calls during working hours. BOOM! Why?<br> <br> If they ask me why I want to leave Telkom this in one of the major reasons. Other than my land line not actually working for around 3 months with technical calls just being closed on me without fixing the line.