HIGLY FRUSTRATED CUSTOMER

Item: Telkom
Rating: 1
Author: vyasha K

I HAVE A TELKOM ADSL LINE WHICH HAS NOT BEEN WORKING FOR THE PAST 3 DAYS .I HAVE FONED THE CALL CENTRE DURING THE WEEKEND AND HAVE HAD NO JOY HAS THIER TECHNICAL DEPT DOES NOT WORK DURNING THE WEEKEND .TRIED CALLING ON MONDAY WHICH I HELD ON FOR 50 MINS STILL NO ANSWER . SO I THEN GO ONLINE AND CHAT WITH ONE OF THE CONSULTANTS WHO THEN TELLS ME I NEED TO PAY FOR A TECH TO COME AND CHECK MY LINE . WHICH IS A FAULT OF TELKOM . IM HIGLY FRUDTRATED IM PAYING FOR SOMETHING I CAN NOT USE .AND I HAVE NOT RECIEVED AND CALL OR NEITHER HAS A TECH VISITED MY PROPERTY TO CHECK THE FAULT

Helpful (0)

Replies (2)

Telkom's replyOfficial

02 May 2018, 10:19

Hello vyashakis

We sorry for the inconvenience caused.

We have escalated the fault, we are awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

Best regards,

Telkom's reply02 May 2018, 10:19

Official

Hello vyashakis

We sorry for the inconvenience caused.

We have escalated the fault, we are awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

Best regards,

vyasha K's updateReviewer Update

08 May 2018, 09:44

hello noleen still no feed back and struggling with my adsl line i cant use the fone if the adsl is connected so they found one of the faults is with the splitter that was conncted but still no joy and internet is extremely bad so i the fone line please need this sorted asap

vyasha K's update08 May 2018, 09:44

Reviewer Update