Highveld no service

I took a mobile router to the store at Highveld Mall in Witbank. Spoke to two people in the shop and they could not help me with the MOBILE router that was faulty and told me that i should take it to Telkom Direct in Middelburg. I took it to the Telkom Mobile shop in Middelburg mall and the lady there said they should have helped me. The service at the Middelburg shop was great. The service at the Highvled Mall is pathetic. I know nothing would come from this but at least someone else will see how poor their service is.<br> Thank you