HIGHLY UPSET

<p>So I discover that somebody else's debit order of R5057.22 is being taken from my account, for no apparent reason, with no explanation and with no regard for the inconvenience caused. I called in to enquire why this amount is being taken as I paid them for the previous month (which was December 2016 and I got paid earlier so did an EFT) in cash before my debit order date. To top this off, I was charged for the debits that didnt go off, even though I paid them before the time and have been receiving threatening text messages to say the account will be disconnected for the whole of January thus far as if I didn't pay them at all. Now, I have to pay bank charges even though I paid them on time and I must pay bank charges for the debit of a client I dont even know that is still going to be taken from my account since they cannot stop a debit order. The best part is NOBODY can give me an explanation as to how this can happen and I have to now do all the running around for an error not caused or created by me. I am not impressed as when Telkom does not receive their monies they take fees from our bank accounts but now that I am inconvenienced, no talk of refunds for the bank charges that I am now liable for... Now a ***** case has to be opened and an investigation will be done however R5057.22 will still be taken from me for somebody else's account and I am still liable for unsuccessful debit order fees and if this has to be reversed those fees will also become mine to pay. I assume that this will all be refunded back to me and including the debit order fees of from December as I paid on time and should not have to pay for Telkom's errors. I will also have to wait 21 days for feedback now as that's how long they need to investigate even though they can see on their systems that its not my account and my account does not equal R5057.22. Customer Service for you...</p>