sN
sindha N
1 reviews | Active since Jan 2011
03 Jul 2018, 10:32
highly upset -
I have logged a call with Telkom and tried to call on NUMEROUS occassions - to find out where my order is... i still have had no response each time i call 10213 - and wait for about 10-20 mins to even someone to answer the call - they tell me their system is down ? adn cant help me - they wont call me back - this is highly frustrating i waste so much money calling telkom - from my cell as i cant dial 10213 from my landline - also if their systems are down why does it take so long for them to answer and shoudlnt they have a notice when someone calls - saying that their systems are down this is highly frsutrating i need a resolution NOW also they have loaded the prduct but i dont have the product
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Telkom's replyOfficial
11 Jul 2018, 14:38Good day sinnie
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply11 Jul 2018, 14:38
Official
Good day sinnie
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,