SM
Safwaan M
1 reviews | Active since Nov 2017
15 Jan 2018, 10:15
Highly *********
I app**** for Telkom fibre when i seen the sales marketing people set up gazebos in my area. i app**** for the 20mbps line. Telkom are currently charging me for a 100mbps line but therefore charging more than what was app**** for. when i ask for the proof of the application of service they refuse to send that to me . when i request for my line to be downgraded it is blatantly refused. to add to my dissatisfaction , i rarely achieve a line speed of more than 45mbps . fibre is suppose to be stable , if i am being charged for 100 that is what i am supposed to get. whats worse is the phone lines are currently down and the technicians never fix it unless you pay them. i pay a technician at least 5 times a year to fix my phone. this is theft!
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Replies (3)
Telkom's replyOfficial
08 Feb 2018, 11:00Hi safwaan-moosa
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Feb 2018, 11:00
Official
Hi safwaan-moosa
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
SM
Safwaan M's updateReviewer Update
11 Jun 2018, 13:53Since you have promised to assist 4 months ago i have heard nothing. my line speed is under 5mbps when you charge we for 100mbps. this is THEFT and it is despicable that you dont event reply. what pathetic service. i app**** for 20mbps , i want a credit and i want this line to work as it should.
SM
Safwaan M's update11 Jun 2018, 13:53
Reviewer Update
Since you have promised to assist 4 months ago i have heard nothing. my line speed is under 5mbps when you charge we for 100mbps. this is THEFT and it is despicable that you dont event reply. what pathetic service. i app**** for 20mbps , i want a credit and i want this line to work as it should.
SM
Safwaan M's updateReviewer Update
11 Jun 2018, 13:53Since you have promised to assist 4 months ago i have heard nothing. my line speed is under 5mbps when you charge we for 100mbps. this is THEFT and it is despicable that you dont event reply. what pathetic service. i app**** for 20mbps , i want a credit and i want this line to work as it should.
SM
Safwaan M's update11 Jun 2018, 13:53
Reviewer Update
Since you have promised to assist 4 months ago i have heard nothing. my line speed is under 5mbps when you charge we for 100mbps. this is THEFT and it is despicable that you dont event reply. what pathetic service. i app**** for 20mbps , i want a credit and i want this line to work as it should.