FH
Faaiza H

1 reviews | Active since Oct 2016

18 Oct 2016, 09:40

Highly irritated

<p>Good morning</p> <p>I’m really quite frustrated with Telkom Mobile. Firstly I app**** for a phone and told the agent I will be out of the country so I need to cancel this deal and whilst overseas I got debited on 25 September 2016</p> <p>To date I have not been refunded and I have to make continuous calls to get my money back. The second query is that I app**** online for a Huawei P9 Lite for R199 a month on Free Me 1 Gig and you was getting a free Sandisk Ultra USB memory stick. When the consultant called me he advised me that it was a mistake and they don’t have this deal available. He never called me back to even conclude the deal he was selling me and I sent numerous emails for them to contact me and still I wait !!!! Please help me get my refund and to get my contract. I’m honestly running out of patience and I’m sick of the lame excuses. I want to be called on ********** </p>

0
Replies (1)
Telkom
Telkom's reply18 Oct 2016, 12:35
Official

Hello faaizahussain

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,